Help
Last updated
Answers to the questions we hear most. Still stuck? Write to [email protected] and a real person will write back.
For neighbors
How do I send a note?
Scan the QR code on the sticker, or go to getbumperbuddy.com and tap Leave a note. Find the 3 pictures on the sticker, in order: type what you see, or pick a theme and tap. Letters on the sticker? Skip them. Pick what you saw, add anything you'd like, and send. It takes about a minute, and there's no account or app.
Who sees my note?
Only the parents. Never the public. Your name or number is up to you, and it stays between you and the parents.
Can I send a note while I'm driving?
Please don't. Only when you're safely stopped. If someone's in danger, call 911.
The code didn't work.
Check the pictures and their order: start with the one on the left. The same picture can show up twice. Skip any letters. A sticker with 4 or more pictures, or an older one? Tap “My sticker is older or has 4 or more pictures”.
For parents
How do I get a sticker?
Make an account, add your driver and pick a Buddy Code. You can print the sticker at home from your dashboard, or order one when you see that option.
I forgot my password.
Use Forgot your password? on the sign-in page. We'll email you a link that works for 1 hour.
A note isn't true.
Tap “Mark as false report” under it on your dashboard. It stays there, faded, so you can see the whole picture.
Can we change our Buddy Code?
Not on your own yet. Write to us and we'll help.
Our sticker arrived damaged, or never came.
We'll send a new one, no questions asked. See shipping and refunds.
Can I cancel my sticker order?
Write to us right away. We'll try to stop it before it prints, and refund you if we can. Once it's printed, it can't be refunded, but if it arrives damaged or misprinted we'll still send a new one.
How do I close my account?
Sign in, choose Your account, then Delete my account. It deletes your family's information for good. If a sticker order hasn't printed yet, we'll try to stop it, and refund you if we can. If it's already being printed, it will still arrive and can't be refunded, and once your account is closed we can't send a new one if it arrives damaged or gets lost. Our privacy policy has the details.