Shipping and refunds
Last updated
Every BumperBuddy sticker is printed just for your family, with your own Buddy Code.
The short version
- If your sticker arrives damaged, misprinted, or never arrives, we'll send you a new one. No questions asked.
- Changed your mind? Write to us right away. We'll try to stop your sticker before it prints, and refund you if we can.
- Once your sticker is printed, it can't be refunded.
Ordering
When you order a sticker, Stripe handles the payment, and our printing partner, Printify, prints it and mails it to you. If you don't see a way to order on your dashboard yet, ordering hasn't opened. You can print your sticker at home in the meantime.
Shipping
- We ship to addresses in the United States.
- Each sticker is made to order. Most arrive within 1 to 2 weeks of ordering.
- It comes in a plain envelope. Stickers ordered together usually come together.
- We'll email you when it ships, with a link to follow the package.
Damaged, misprinted or lost
If your sticker:
- arrives damaged,
- has a printing mistake, or
- never arrives,
write to [email protected] within 30 days of when it arrived, or when it should have. We'll send a new one at no cost to you. No questions asked, and there's nothing to send back. If you have a photo of the problem, it helps us fix it with the printer, but you don't need one. This holds even though a printed sticker can't be refunded, as long as your account is open (see closing your account, below).
Changed your mind?
Write to us right after you order. We'll try to stop your sticker before it prints, and refund you in full if we can.
Because every sticker is printed with your family's own code, there are no refunds once it's printed.
Typed the wrong address? Write to us right away. We can fix it until the sticker ships.
Closing your account with an order on the way
You can close your account any time, even with a sticker order in progress. Before you confirm, we tell you what will happen to it:
- If it hasn't printed yet, we'll try to stop it, and refund you if we can.
- If it's already being printed, it will still arrive at the address you gave, and it can't be refunded.
Closing your account deletes your sticker, so once it's closed we can't send a new one if a sticker still on its way arrives damaged or gets lost.
Refunds
Refunds go back to the card you paid with, through Stripe. They usually show up within 5 to 10 business days.
Questions
Write to [email protected]. See also our terms and privacy policy.